Refund policy
WARRANTY POLICY
Thank you for choosing The Sweat House for your sauna needs. We are committed to providing you with high-quality products and exceptional service. Please read our return policy carefully before making a purchase.
All Sales Are Final: We do not accept returns or exchanges for any reason other than manufacturer defects covered under our warranty (outlined below). Once a purchase is made, it is considered final.
1. Warranty Coverage
The sauna structure and installation performed by The Sweat House are covered by a 1-year limited warranty from the date of installation.
The sauna heaters or stoves supplied by The Sweat House are covered by a 2-year limited warranty from the date of installation against manufacturer defects.
Important:
Warranty period begins on the date the sauna is installed by The Sweat House.
Electric heaters must be installed by a licensed electrician.
Wood-burning stove warranty begins on the date of sauna installation.
Heating elements in electric heaters are considered consumable and are not covered.
Stove warping in wood stoves are considered misuse from overheating and are not covered.
2. What This Warranty Covers
Defects in workmanship related to installation performed by The Sweat House
Structural defects in sauna components supplied by The Sweat House
Manufacturer defects in heaters or stoves supplied by The Sweat House
Normal wear associated with proper sauna use
3. What This Warranty Does Not Cover
Damage caused by misuse or negligence
Damage caused by improper or modified ventilation
Damage caused by natural events, including storms, wind, rain, or snow
Cosmetic changes to wood caused by heat and humidity
Damage resulting from improper maintenance
Damage caused by relocating the sauna after installation
Glass doors on wood-burning stoves
Heating elements in electric heaters
4. Electrical Installation Disclaimer
All electrical work for heaters must be completed by a licensed electrician.
The Sweat House is not responsible for any issues related to electrical panels, breakers, wiring outside of the heater installation, or work performed by third-party electricians.
5. Kit Saunas
Saunas sold as DIY kits where The Sweat House is not contracted to perform installation are not covered under this warranty.
This warranty only applies to saunas installed by The Sweat House.
6. Commercial Use
This warranty applies to residential installations only.
Saunas installed in commercial environments are not covered unless stated in writing.
7. Customer-Supplied Materials
This warranty applies only to materials supplied by The Sweat House.
Customer-supplied items are not covered, even if installed as part of the sauna build.
8. Warranty Transferability
This warranty is non-transferable and applies only to the original purchaser and original installation location.
9. Natural Wood Characteristics
Normal characteristics of wood are not considered defects, including:
Cracking or checking
Shrinkage or expansion
Warping or slight movement
Colour variation or darkening
10. Sauna Relocation
If a sauna is moved, relocated, lifted, transported, or reinstalled by the customer or a third party, this warranty is void.
11. Proper Heater Operation
Sauna heaters must be operated according to manufacturer guidelines.
Damage not covered includes:
Improper heater use
Operating heaters without proper ventilation
Covering the heater or blocking airflow
Using improper sauna stones or materials
12. Sauna Installation Location
The Sweat House will install the sauna on the base provided by the customer.
It is the customer’s responsibility to ensure the base is in a safe and appropriate location, free from fire hazards.
13. Warranty Claims
To submit a warranty claim, customers must provide:
Proof of purchase
Installation date
Photos and a description of the issue
The Sweat House will review the claim and determine the appropriate repair or replacement.
14. Limitation of Liability
The Sweat House shall not be liable for indirect, incidental, or consequential damages, including loss of sauna use.
Repairs or replacements under this warranty constitute the sole remedy available to the purchaser.
Small gaps between boards
Exclusions:
The Sweat House reserves the right to refuse warranty claims that do not meet the specified criteria outlined in this policy.
We are not liable for any incidental or consequential damages arising from the use of our products.
Modification of Terms:
The Sweat House reserves the right to modify or update this return policy and warranty terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from The Sweat House, you acknowledge and agree to abide by the terms and conditions outlined in this return policy and warranty coverage. If you have any questions or concerns regarding our policy, please don't hesitate to contact us.
