Privacy policy

June 5, 2026

What we collect

• Account and contact details: name, email, phone.
• Order info: shipping/billing addresses, items purchased, order history.
• Payments: processed by Shopify Payments/its processors; we do not store full card numbers.
• Device and usage: IP address, device/browser data, cookies, and analytics (Google Analytics).
• Communications you send us.

Why we use it

• Process and deliver orders, payments, returns.
• Customer support and account management.
• Improve our Site and prevent fraud/security issues.
• Legal and tax compliance.
• Marketing emails with your consent (unsubscribe anytime).

Sharing

• Service providers who help run our business: Shopify (store, hosting, checkout), payment processors (via Shopify Payments), email service, Google Analytics. They access data only to perform services for us. We do not sell personal information.
• Legal, safety, or corporate transactions when required.

Cookies and analytics

• We use cookies and Google Analytics to measure site performance and improve our services.
• Manage cookies in your browser. Learn about Google’s data use and opt-outs: https://policies.google.com/technologies/partner-sites and https://tools.google.com/dlpage/gaoptout
• You can opt out of marketing emails via the “unsubscribe” link.

Security

• We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

Retention

• Keep records as needed to provide services and meet legal/tax obligations, then delete or de-identify (e.g., order records up to 7 years for tax).

Your choices and rights (Canada)

• Request access to or correction of your personal information.
• Withdraw consent to marketing at any time.
• Contact us or the Office of the Privacy Commissioner of Canada with concerns.

Children

• Our Site is not directed to children under 13. We do not knowingly collect their data.

International transfers

• Service providers (including Shopify and Google) may process data outside Canada (e.g., the United States). We take steps to protect it consistent with Canadian law.

How to contact us Keith Ward, support@thesweathouse.ca, (705) 471-6117, North Bay, Ontario, Canada