Canadian sourced white cedar, Canadian milled, and Canadian built.

Thank you for choosing The Sweat House for your sauna needs. We are committed to providing you with high-quality products and exceptional service. Please read our return policy carefully before making a purchase.

• All Sales Are Final: We do not accept returns or exchanges for any reason other than manufacturer defects covered under our warranty (outlined below). Once a purchase is made, it is considered final.

• Warranty Coverage:

  • The Sweat House offers a 1-year warranty on all sauna products, effective from the date of purchase.
  • This warranty covers manufacturer defects in materials and workmanship under normal use and service.
  • The warranty does not cover damages caused by customer negligence, misuse, accidents, modifications, or improper installation.
  • If you believe your product is defective and falls under warranty coverage, please contact us immediately for assistance.

• Warranty Claim Process:

  • To initiate a warranty claim, please contact our customer service team at support@thesweathouse.ca.
  • Proof of purchase is required for all warranty claims.
  • Our team will assess the issue and determine whether it falls within the scope of our warranty coverage.
  • If the defect is confirmed to be covered under warranty, we will repair or replace the defective part or product at our discretion, free of charge.
  • Any repairs or replacements made under warranty do not extend the original warranty period.

• Exclusions:

  • The Sweat House reserves the right to refuse warranty claims that do not meet the specified criteria outlined in this policy.
  • We are not liable for any incidental or consequential damages arising from the use of our products.

• Modification of Terms:

  • The Sweat House reserves the right to modify or update this return policy and warranty terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from The Sweat House, you acknowledge and agree to abide by the terms and conditions outlined in this return policy and warranty coverage. If you have any questions or concerns regarding our policy, please don't hesitate to contact us.

Shipping is included in the price of your purchase. Fullfillment of shipments usually takes between 15-20 business days.